Gemstones - Rough
Gemstones - Themed
Gemstones - Power
Bracelets - Crystal
Chip Bracelets - Karma
Bracelets - Pendants
& Points - Stone
Sets - Birthstones
Books - Charts
Stones - Spheres
Sets - Pyramids
Witches & Wizards - Geodes
Balls - Hanging
Crystals - Music
CDs - DVD
/ Video - Sage
& Incense - Tarot
Kits - Various
Kits - Dream
Catchers - Feng
Shui - Other
Items - Gift
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from CrystalGems.co.uk (terms
Please note that although
the product photos on this website represent an accurate as possible
image of the products offered, we cannot guarantee an exact match
due to the nature of natural gemstones and other materials.
Therefore, colouring, patterns, shapes and sizes may vary slightly
to those shown on the product photos on this website.
Most orders are processed and sent
within 24-48 hours, but please allow up to 14 days for some
orders. If we expect any delays we will contact you with
at certain times during the year, there may be a slight delay in
processing orders. Please check our notice
page before placing your order to check if there are currently
any expected delays with order processing.
We accept the following methods of
payment: Visa, Electron, MasterCard, Maestro, American
Express and PayPal. Payment is also accepted via bank transfers. Please contact us after ordering with your order number for details. Please use the Shopping Cart system
for ALL methods of payment.
credit/debit card payments are processed securely by PayPal - you don't need a PayPal account to submit payment.
Due to bank and credit card charges, we do have to impose a small
minimum order value of £4.75 which includes the postage and packing
cost of £3.00. So the items you order should amount to at least
£1.75 + post & packing.
Postage and packing is charged at £3.00* by the shopping cart, but for smaller packages a partial postage refund may apply.
*Due to increases and changes in Royal Mail postal costs and services, Small Packets have become Small Parcels, so a £3.00 post and packing charge is applied to all orders due to this. However, any orders received that do not fall into the Royal Mail Small Parcel category (normally under 25mm thickness) will be issued with a partial postage refund when your order is dispatched.
So, if you ordered a few small items, you will still be charged £3.00 by the shopping cart system, but if the package falls into the Royal Mail Large Letter category, we will refund the difference, which would normally be a postage refund of up to £2.00.
Orders are sent by Royal Mail 1st
class delivery. Currently, we can only accept orders for
delivery to UK postal addresses.
We provide a 7 day refund or exchange
policy in accordance with the Consumer Protection (Distance Selling) Regulations, provided that goods are returned to us unused, undamaged,
still sealed (where applicable) and in the same condition they were
received. Items must be returned within 7 days of receipt along with
your order number.
Please contact us before returning any items so
that we can give you the return address.
We strongly recommend that you
return items via Royal Mail Recorded Delivery as we cannot be held
responsible for undelivered returns. Refunds will be issued within 14
days of receiving returned items.
- Email: email (at) crystalgems.co.uk (replace
(at) with @)
- Fax: 0870 321 1580
email us with any problems or questions you may have.