CrystalGems.co.uk

   
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Ordering


Ordering from CrystalGems.co.uk (terms & conditions)

Please note that although the product photos on this website represent an accurate as possible image of the products offered, we cannot guarantee an exact match due to the nature of natural gemstones and other materials.  Therefore, colouring, patterns, shapes and sizes may vary slightly to those shown on the product photos on this website.

Order Processing: 
Most orders are processed and sent within 24-48 hours, but please allow up to 14 days for some orders. If we expect any delays we will contact you with details.

Occasionally, at certain times during the year, there may be a slight delay in processing orders. Please check our notice page before placing your order to check if there are currently any expected delays with order processing.

Use of Cookies:
The shopping cart system on this website uses cookies to function and allow you to place an order. Without cookies, the shopping cart will not work, so please ensure that cookies are allowed for this website.

The cookies created by this website are only used to allow the shopping cart system to work, and are not used for any other purpose. None of our other pages on this website creates or uses cookies.

Payment: 
We accept the following methods of payment: Visa, Electron, MasterCard, Maestro, American Express and PayPal. Payment is also accepted via bank transfers. Please contact us after ordering with your order number for details. Please use the Shopping Cart system for ALL methods of payment.

Secure credit/debit card payments are processed securely by PayPal - you don't need a PayPal account to submit payment. Due to bank and credit card charges, we do have to impose a small minimum order value of £4.75 which includes the postage and packing cost of £3.00. So the items you order should amount to at least £1.75 + post & packing.

Postal Cost:
Postage and packing is charged at £3.00* by the shopping cart, but for smaller packages a partial postage refund may apply.

*Due to increases and changes in Royal Mail postal costs and services, Small Packets have become Small Parcels, so a £3.00 post and packing charge is applied to all orders due to this. However, any orders received that do not fall into the Royal Mail Small Parcel category (normally under 25mm thickness) will be issued with a partial postage refund when your order is dispatched.

So, if you ordered a few small items, you will still be charged £3.00 by the shopping cart system, but if the package falls into the Royal Mail Large Letter category, we will refund the difference, which would normally be a postage refund of up to £2.00.

Delivery: 
Orders are sent by Royal Mail 1st class delivery. Currently, we can only accept orders for delivery to UK postal addresses. 

Refunds: 
We provide a 7 day refund or exchange policy in accordance with the Consumer Protection (Distance Selling) Regulations, provided that goods are returned to us unused, undamaged, still sealed (where applicable) and in the same condition they were received. Items must be returned within 7 days of receipt along with your order number.

Please contact us before returning any items so that we can give you the return address. We strongly recommend that you return items via Royal Mail Recorded Delivery as we cannot be held responsible for undelivered returns. Refunds will be issued within 14 days of receiving returned items.

Contacting Us:
 - Email: email (at) crystalgems.co.uk  (replace (at) with @)
 - Fax: 0870 321 1580

Please email us with any problems or questions you may have.

 


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